Home > Privacy & Cookie Policy
Privacy & Cookie Policy
The Elms Residential Care Home (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Elms Residential Care Home Ltd of 34 Elmgrove Road, Gorleston, Great Yarmouth, NR13 7PP (registration number 06222799).
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Information we collect from you
You are welcome to access the Elms website without disclosing your personal information.
We collect personal information from visitors to the Elms website through the use of online forms, information derived from phone calls and every time you email us your details.
We will only use any personal information you send us for the purposes of:
(a) dealing with your enquiries and requests; and
(b) sending our newsletter if requested.
We will not use any personal information for marketing purposes.
We collect additional information automatically about your visit to the Elms website to improve our online service and store this information in the UK. By submitting personal information, you agree to the storing of your personal information in accordance with this Privacy Policy.
Who is collecting your information?
When you are on the Elms website and are asked for personal information, you are sharing that information with the Elms alone unless stated otherwise.
With whom does the Elms share your information?
The Elms will only disclose your personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process information on our behalf. By providing us with your personal information you consent to us using your information in this way.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
Cookie Name Purpose More information
useTextOnly This is used to store whether you are in textOnly mode or not.
Persistent for three months
. setString This is used to store user preferences for viewing sites in textOnly mode e.g. font-size and colour.
It’s only written on sites which use the text only option.
Persistent for one month.
AcceptCookies This is used to store whether you have agreed to receive cookies.
Persistent for one year.
Google Analytics
_utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google
SKSession This cookie has two functions.
Firstly it serves as a session cookie for extranet users. Without this cookie, an extranet user will have
to login to each individual page in the extranet.
it enables you to track the pages that a user visits while they navigate around your site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Where we store your data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of this information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
Disclosure of information
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Rights
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access rights
You can ask us whether we are keeping personal information about you and/or for a copy of such personal information by writing to The Website Administrator at the company address. Once we have received your request we will respond within 40 days. There is an administrative charge of £10 for this service.
We do everything we can to keep the information we have about you accurate and up to date. If, however, you find errors or inaccuracies in your personal information, please let us know and we will erase, complete or amend that information if possible (subject to statutory legal requirements) upon request.
We will take all reasonable and proportionate steps to ensure that any requests for access to any personal details are handled quickly and efficiently and we comply with the ICO’s Code of Practice on Subject Access Requests.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page, we advise that you check this page regularly to keep up to date with any necessary changes.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed here.
