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Coronavirus / Covid 19


The health, safety and wellbeing of our Residents and Staff are always our top priorities. We have therefore taken comprehensive action to prepare for, and respond to, the growing coronavirus outbreak in the UK.

This page details the steps we are taking at The Elms. This information is intended for residents, staff, and any visitors to The Elms.

For comprehensive up to date information about the coronavirus itself, please visit either the Gov.UK or NHS websites, or if you are concerned you or someone you are in contact with has coronavirus call 111.

Visiting The Elms.
The health and safety of our residents and staff is our top priority. As such, we have made the decision to limit non-essential visitors to The Elms until further notice. We have not taken this decision lightly, but we know our visitors, including relatives and loved ones, would want us to do everything possible to keep the residents in our care safe and well. 

Non-essential visits include routine visits from relatives and loved ones, visits from individuals such as hairdressers and entertainers, and from professionals and contractors carrying out non-essential services.

If you can delay your visit or achieve its purpose via another method (i.e. through a phone call or video call) please do so.

Requests for essential visits where exceptional circumstances arise will be considered. These can be arranged by contacting the Registered Manager.

If an essential visit is granted, we ask that steps are taken to limit any potential risk, as outlined below.

Please do not attempt to arrange a visit for any reason if you currently feel unwell, particularly if you have a cough, a fever or high-temperature, or have shortness of breath, or if you have been in contact with someone who may have coronavirus.

How to safely visit The Elms
If you are making an essential visit, it is important that you do so safely and in a way that minimises the risk of infection to our residents and staff. Therefore, before visiting and whilst on site, please consider the following:
  • Hand washing. It is important that you wash your hands thoroughly before you visit the care home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or 60% alcohol sanitiser gel. The NHS has a video guide to effective handwashing here.
  • Coughs and sneezes. We understand there are many reasons why someone may cough or sneeze. However, The Elms, please make sure you have a tissue on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin. Remember – Catch it. Bin it. Kill it.
Please be assured we are treating this matter with the utmost seriousness and comprehensive contingency plans are in place in the event of a confirmed coronavirus outbreak at The Elms.
The situation regarding coronavirus, both in the UK, and globally, is changing very quickly. We will keep up to date on the latest developments, and we will adjust our responses and actions accordingly.